Everything between operator and provider, in one back office.
iGRoute connects operators with game providers, then gives both sides one place to reconcile invoices, settle disputes, keep certificates current and agree contract rules. No separate service desks, no scattered inboxes.
Swipe the map sideways to follow the lines.
- Reconciliation periods, disputes, settlement
- Compliance certificates, markets, document requests
- Support round investigations, big-win checks
- Contract rules promo treatment, discounts, limits
- Campaign rates rate requests and decisions
- Reporting one set of numbers for both sides
The real back office.
Real screens, filled with example data. Operators and providers each see their own side.
Dashboard. Rounds, bets, wins, RTP and players for any period, provider, brand or game.
A dispute pinned to three hours. The operator questions part of an invoice, the provider answers with evidence, and the platform team is brought in, all in one thread.
A contract rule waiting for approval. The provider proposes how promo rounds count and the monthly spin-value limit. The operator approves or rejects it before it reaches an invoice.
Compliance at a glance. Certificates expiring in 30 or 90 days, expired ones and RTP deviations, with a list of what needs attention.
A big win, verified by the studio. The operator asks before releasing a withdrawal. The provider answers on the round itself, with the reel result attached.
A campaign rate change, decided in place. Free spins sent, played and pending, and a rate change from the provider waiting for the operator's decision.
Certified against actual RTP. Every game's actual RTP next to its certified one, with deviations and re-certification flags.
The provider's side. The studio sees its games' performance with every operator, and each settlement status, in the same back office.
More than reports. The working relationship itself.
Reports tell you what happened. The back office is where operator and provider act on it together, with every exchange kept next to the numbers it is about.
Stop bouncing tickets between two service desks.
Start asking right on the round.
The provider sees the transactions behind the request and answers in the same thread. No screenshots, no copied round IDs.
Stop digging through inboxes for last year's certificate.
Start seeing what expires next, in one registry.
Providers keep certificates and declared markets current. Operators ask for a renewal in place.
Stop hunting through PDFs for what the contract said.
Start agreeing every rule in the open.
Promo treatment, discounts and spin-value limits are proposed, approved or rejected with a comment, and keep their history.
Stop arguing about an invoice in an endless email thread.
Start pinning disputes to the exact hour.
Question a settlement period, a game, a day or a single hour, and bring in the platform team when you need a third view.
Stop reconciling two spreadsheets that never agree.
Start working from one set of numbers.
Reconciliation, reports and the RTP monitor read the same transactions, so every conversation starts from the same figures.
Stop chasing replies across email and chat.
Start using the iGRoute notification centre.
Requests, disputes, rules and rates in one list, with a count of what is waiting on whom and alerts by email or Slack.
Three of the six lines, up close.
Each workflow is its own line through the back office, with a reference number both sides can quote.
Settle invoices without the email chain.
Every settlement period moves from pending to reviewed to settled. When the provider's invoice and the ledger disagree, open a dispute on the exact game, day or hour.
- Drill down from period to game, day and hour
- Comments and a transaction ledger with CSV export
- Settled periods are locked, so the figures stay agreed
Raised by either side. Platform staff can join on request.
Certificates and markets, always current.
Providers upload certificates and declare markets per game. Operators see what is valid, what expires soon and what changed, and ask for documents in a tracked request.
- Expiry warnings at 30 and 90 days
- Every game save records whether re-certification is needed
- Requests replace email and shared-drive exchanges
Operator legal asks, provider answers.
Agree the rules before the invoice, not after.
How free-spin and promo rounds count on the invoice is a rule both sides approve: excluded, at full value, or partial with a discount. Limits and dates sit on the rule, and reconciliation applies it.
- Propose, approve, or reject with a comment
- Monthly spin-value limits on the default rule
- Full history of who agreed what, and when
Either side proposes. The other decides.
Both sides gain, so both sides join.
For operators
- One integration, many studiosWe integrate to your existing wallet, and every studio you switch on runs through that one connection.
- Invoices you can checkReconcile every provider invoice against your own ledger, hour by hour.
- Compliance without chasingCertificates, markets and renewals in one registry.
- Answers on the roundBig-win checks and investigations go straight to the studio that made the game.
For providers
- No separate service deskOperator questions arrive in one queue, with the round already attached.
- Fewer invoice disputesRules on promo rounds and discounts are agreed up front, then applied.
- Performance across operatorsSee how your games do with every operator on the platform.
- One connection, every operatorWe integrate to your game server as it is. Operators switch your games on; there is no per-casino integration.
- Certify once, show everywhereUpload a certificate once; every connected operator sees it.
Powered by our own aggregation platform.
The back office runs on the same transaction record the platform writes: every bet, win and refund routed between a studio and an operator's wallet, each exactly once.
- We integrate to youWe connect to an operator's wallet and a studio's game server as they are. Prefer a standard? Our APIs are published.
- No double charges, nothing lostRetries never charge twice, wallet timeouts are resolved with the wallet, and every transaction is kept in an append-only ledger.
- Thousands of transactions per secondMeasured on a single deployment, with capacity that scales per operator.
20+ yearsin iGaming and global IT services, across the team that builds and runs iGRoute.
That experience is why the back office is built around the conversation between operator and provider, not only around the report at the end of the month.
- Your requests shape the roadmapWe work in short cycles. A feature an operator or provider asks for can move up the list, and you hear back on what we decided.
- One record, no copiesReconciliation, reports and monitoring read the same ledger, so both sides argue from the same figures, never from exported spreadsheets.
- Access you can account forTwo-factor sign-in, roles and groups, brand-level restrictions and an audit log of who did what and when.
- Honest about what is builtWhat is live is live. What is planned is marked as planned below.
Where the line goes next.
Planned work, in no fixed order. Customers move items up this list.
Jackpot settlement
Jackpot statements between operator and provider, with jackpot share shown separately in RTP.
Market rules that act
Declared jurisdictions checked automatically against where a game is available, not only as a report.
Material-change notices
Providers announce changes to a game or its certification, and every operator using it is notified.
Cashback and volume rebates
Rebate agreements kept and applied in the back office next to the contract rules.
Player protection and geo views
Market presence, geo restrictions and a player protection overview.
More alert channels
Microsoft Teams and on-call tools alongside email and Slack.
Your request
Tell us what your team needs from the operator–provider relationship. We read every suggestion.
See what it costs for your volume.
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